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How we protect your privacy on on9kiss

Your account details, payment information and gameplay activity stay secure with us.

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on9kiss How we protect your privacy on on9kiss
REACH OUR TEAM

Contact us about your privacy

Have a question about how your data is handled or want to update your information? Our support team is here to help.

Email Support Send a detailed privacy request to our data team. Include your account number and the specific information you're asking about. Expect a full response within five working days.
Live Chat Chat with our support agents during lobby hours. They can guide you through account settings, data access requests and privacy options. Available 24/7 for account holders in Malaysia.
Account Settings Update your contact details, notification preferences and data-sharing settings from your dashboard. Changes take effect immediately. You can review your stored information anytime.
HOW WE SECURE IT

Data handling and account security

Every account on on9kiss is protected by encryption from the moment you create it. Your password is hashed, not stored in plain text.

Encryption Standard

All account data travels over TLS 1.2 and is stored in encrypted databases. Your password is never readable by our team, even if you ask us to reset it.

Payment Security

Deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX are processed through their secure gateways. We don't handle your banking credentials directly.

Cookie Policy

We use session cookies for login and functional cookies for game state. No tracking cookies follow you off-site. You can disable cookies in your browser settings; some lobby features may not work.

Data Retention

Your account data is kept as long as your account exists. After closure, we retain records for the period required by Malaysian financial law, then delete them securely.

Breach Response

If we discover unauthorised access to your account or payment data, we notify you immediately and provide guidance on securing your account. Report any suspicious activity to support.

Data Access Request

You can request a copy of all personal data we hold about you. Email our data team and we'll compile a report within ten working days.

Privacy questions answered

Below are questions we hear often about how your data works on on9kiss. If you don't see your question, reach out to our support team.

We collect your name, email, phone number, date of birth and address when you register. Payment information is collected during deposit — we receive transaction confirmations from Touch 'n Go, GrabPay, Boost dan FPX but never store your full card or banking credentials. We also log your IP address, device type and gameplay activity for security and service improvement.

Your gameplay history and account details are deleted within 30 days of closure. We retain financial records and transaction logs for the period required by Malaysian regulations — currently seven years — to comply with anti-money-laundering standards. After that period, all identifiable data is permanently removed.

Yes. Submit a data access request via email or your account settings. We'll compile a file containing all personal data, transaction history and game records we hold about you. Expect the file within ten working days. You can then download it or request we send it to another service.

We do not sell your personal data to advertisers or marketing firms. We share account and transaction data only with payment processors (Touch 'n Go, GrabPay, Boost dan FPX), our payment gateway provider, and when required by law enforcement or financial regulators in Malaysia.

We use functional cookies to keep you logged in and track your game session. We do not use behavioural tracking cookies that follow you across the web. Analytics cookies help us understand lobby traffic and performance. You can disable cookies in your browser, but the lobby may not work smoothly without them.

Contact our support team immediately. We'll lock your account, review the suspicious activity and help you regain access. If funds were withdrawn without your permission, we'll investigate the transaction and work with our payment partners to dispute it. Check the security section of your dashboard to review recent logins and device access.

Yes. Update your notification settings in your account dashboard. You can disable promotional emails and SMS while keeping login alerts and withdrawal confirmations active. Marketing emails include an unsubscribe link. Account security alerts cannot be disabled — we need to reach you if something looks wrong.

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